Leicestershire County Council Trading Standards is urging residents to remain vigilant following a sharp rise in reports of rogue traders targeting homeowners across the county.
In the past year, 84 complaints have been lodged relating to roofing and home improvement scams—with 77 cases reported since January alone.
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Many scams begin with unsolicited visits from cold callers who claim to have noticed a loose tile or damage to a roof while working nearby. Once granted access, these traders often quote a low price initially, only to claim further extensive—and usually unnecessary—repairs are needed, such as replacing tiles, felt, or even entire roofs.
In numerous cases, these claims are entirely fabricated to inflate costs and pressure residents—particularly the elderly and vulnerable—into paying for unneeded work.
Victims have reported being harassed, intimidated, and even escorted to their banks to withdraw large sums of money. In some cases, the work carried out has been dangerously poor, leaving roofs leaking, sagging, or in worse condition than before. Others have paid thousands for work that was never completed—or never even started.
Councillor Virge Richichi, cabinet member for regulatory services, said: “These rogue traders prey on the most vulnerable in our communities, using fear and intimidation to exploit them financially. The consequences go far beyond poor workmanship—they can cause serious structural damage, invalidate insurance, and leave emotional scars. We urge residents to be cautious and follow our advice to stay safe.”
Trading Standards, working alongside local police, has issued the following checklist to help residents avoid falling victim to doorstep scams:
- Never agree to work offered by a cold caller
- Research traders online – read reviews and check recommendations
- Verify company details on Companies House: company-information.service.gov.uk
- Get at least three quotes from different tradespeople
- Check business addresses via the Royal Mail: royalmail.com/find-a-postcode
- Insist on a written contract outlining the scope of work and final cost
- Avoid cash or cheque payments – use secure methods like bank transfer or credit card
- Don’t pay upfront for work that hasn’t started
- Be cautious of traders who claim they can start immediately
- Know your rights – for contracts over £42, you have 14 days to cancel
- Red flag: If a trader offers to take you to the bank, say you need to speak to a family member and delay the transaction. If you feel threatened, call 999; for non-emergencies, call 101
- Discuss any major work with friends or family before committing
- Contact your insurer for advice on approved tradespeople
Residents are encouraged to report any suspicious activity or concerns to Trading Standards or the police.
