TV programming could be interrupted for some Leicester viewers, due to current works to improve the mobile phone network.
Networks are being improved in Leicester to boost speed, performance and coverage. However, there is a chance the upgrades could cause interference to TV reception.
The problems could be experienced by people watching television on Freeview, BT, TalkTalk and YouView, with possible issues including intermittent sound, blocky images or the complete loss of TV signal, Restore TV has warned.
Restore TV is able to help to anyone experiencing interference to their TV services caused by mobile signals if they are 75 years of age or older, are registered blind or partially sighted or receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
“We know just how important TV is to inform, entertain and provide welcome company. Restore TV exists to ensure we all can continue to access free to view TV as mobile services are improved across the country,” said Ben Roome, CEO of Restore TV.
“If you see new TV interference, we’re on hand to help you resolve the issue. We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and TV or set-top box to remove mobile signals and allow you to watch free to view TV as normal. Full instructions are included, and we can provide further advice online and by phone if needed.
“In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility.”
Cable and satellite TV, such as Sky or Virgin, are not affected. However, viewers with these services, who also watch free to view TV through an aerial, can receive a free Restore TV filter.
Residents are more likely to be affected if they live in an area with weak digital television reception, have a TV signal booster and whose TV aerial is close to a mobile mast.
For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.
Any viewers who experience new interference to free to view TV should contact Restore TV on 0808 13 13 800 (free from landlines and mobiles), or by visiting: https://restoretv.uk/